Satisfaction Guarantee

We offer a satisfaction guarantee. We want you to be delighted with our printing and our expert service. If you aren't fully satisfied with your printed piece or if we introduce any errors, we will either reprint it or provide a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution; Proofing is your responsibility on all printing services. You are 100% responsible for the accuracy of your proof. Please check your proof carefully!

Your job will be to “pleasing colour” printing standards considered generally acceptable by the printing trade. Our guarantee does not include defects related to colour matching. Due to variations in monitor calibrations, ink, paper, and limitations throughout the printing processes, we cannot guarantee the final product will match the colour/density of your personal printer or monitor. Such variations will be considered acceptable.

This guarantee does not apply to errors in customer supplied digital files including low resolution graphics, photos, improper file format, page layout, compliance with mailing restrictions, missing fonts or corrections not requested in writing.